2-step e-receipt implementation process.
Which you can execute yourself or with our help.
- Checking if the fiscal device model and software version (an update may be required) are correct
- Connecting the device: configuring the network and printer ports
- Activating the service on the producer’s website (applies to Novitus printers)
- Launching, configuring and testing the printer control program (provided by eparagony.pl or similar authorized software)*
Launch e-receipts yourself or with our help. As you prefer.
Self-implementation based on our documentation + e-mail support
Technical consultation (15 minutes meeting online)
Technical consultation is a short meeting online during which we will help you solve quick problems with the eDPS control program, selected integration or fiscal printer.
Examples of problems that we solve during such a consultations include eDPS program activaiton errors, connection errors between the program and the fiscal device or fiscalisation errors in the integrated system. The session itself is a video conference with the option of sharing a remote desktop.
A single consultation lasts 15 minutes. For each additional 15 minutes started, we charge a multiple of the base amount (PLN 49). The maximum length of the consultation is 60 minutes. The consultation is of course free of charge when the problem with the functioning of the service results from an error in our system.
Technical consultation does not replace the full implementation of the service – it is quick technical assistance in ongoing problems. If you’d like try it, write to us: pomoc@eparagony.pl. Details and rules are available in our Regulamin usługi (Terms and Conditions of Service).
Printer configuration support is an online meeting with our technical team, during which we will guide you through the full configuration process of our printer control program (eDPS) and your fiscal device. We have distinguished this as a separate form of consultation, as most doubts reported by Customers concern the printer and ePDS themselves.
The session is a video conference with the option to share remote desktop. Before the session, we will ask you to thoroughly verify the operating status of the fiscal device – this is a crucial step to start the session. In some cases, the intervention of your fiscal device service technician may be necessary.
If you want to use the online consultation, indicate it in the registration form or write to us at pomoc@eparagony.pl. You can use the consultation at any time, regardless of the declaration in the registration form.Details and rules are available in our Regulamin usługi (Terms and Conditions of Service).