E-receipts implementation

2-step e-receipt implementation process.

Which you can execute yourself or with our help.

After registration you will receive an e-mail with access to our documentation which describes both parts of the implementation process:

Part 1.

Configuration of online fiscal printer

The first element of e-receipts implementation process is the configuration of your online fiscal printer. The printer must have an official approval (homologation) to be able to support e-receipts (check the list of models here) oraz and an appropriate software version (you will find the details in our documentation).

Printer configuration involves several steps:

Checking if the fiscal device model and software version (an update may be required) are correct

Connecting the device: configuring the network and printer ports

Activating the service on the producer’s website (applies to Novitus printers)

Launching, configuring and testing the printer control program (provided by eparagony.pl or similar authorized software)*

*Our dedicated software controlling the operations of the fiscal device needs to be installed on a personal computer or server with Windows or Linux. When issuing documents, the computer and printer must have constant access to the network.

Our documentation contains a detailed description of these procedures and a guide to when you can use the help of your fiscal device’s service technician (in some cases it may be necessary).

It is worth knowing that issuing e-receipts requires ongoing monitoring of the fiscal printer. We can do this for you – check out our printer management service.

Part 2.

Integration with eparagony.pl

The second part of e-receipts implementation is the configuration of the eparagony.pl service in your sales management system, e.g. e-commerce platform, integrator or ERP system (check the list of available integrations). This also applies to standalone integration via API.

Our documentation will guide you through all the standard changes that need to be made in a given system in order to integrate it with eparagony.pl. Please read it carefully.

The actions differ between integrations, but may include: changing settings in the system, plugin or integrating program, creating additional fields / series / attributes, configuring templates or composing the fiscalisation process in your store.

Launch e-receipts yourself or with our help. As you prefer.

Self-implementation (documentation + email support)

0 pln

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Technical consultation (15 minutes meeting online)

49 pln

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Printer configuration support (meeting online)

149 pln

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Full service implementation by our authorized partner

from 450 pln

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Self-implementation based on our documentation + e-mail support

After registering in the eparagony.pl service, we will send you access to the instructions and our documentation.

The documentation will guide you step by step through both parts of the implementation process. It contains answers to most frequently asked questions… so it’s worth going through it in detail 🙂 If you still encounter problems, we will try to help via pomoc@eparagony.pl.

If the e-mail exchange with our team proves insufficient, you can benefit from different types of paid support: technical consultation, printer configuration service or full service implementation.

Technical consultation (15 minutes meeting online)

Technical consultation is a short meeting online during which we will help you solve quick problems with the eDPS control program, selected integration or fiscal printer.

Examples of problems that we solve during such a consultations include eDPS program activaiton errors, connection errors between the program and the fiscal device or fiscalisation errors in the integrated system. The session itself is a video conference with the option of sharing a remote desktop.

A single consultation lasts 15 minutes. For each additional 15 minutes started, we charge a multiple of the base amount (PLN 49). The maximum length of the consultation is 60 minutes. The consultation is of course free of charge when the problem with the functioning of the service results from an error in our system.

Technical consultation does not replace the full implementation of the service – it is quick technical assistance in ongoing problems. If you’d like try it, write to us: pomoc@eparagony.pl. Details and rules are available in our Regulamin usługi (Terms and Conditions of Service).

Printer configuration support

Printer configuration support is an online meeting with our technical team, during which we will guide you through the full configuration process of our printer control program (eDPS) and your fiscal device. We have distinguished this as a separate form of consultation, as most doubts reported by Customers concern the printer and ePDS themselves.

The session is a video conference with the option to share remote desktop. Before the session, we will ask you to thoroughly verify the operating status of the fiscal device – this is a crucial step to start the session. In some cases, the intervention of your fiscal device service technician may be necessary.

If you want to use the online consultation, indicate it in the registration form or write to us at pomoc@eparagony.pl. You can use the consultation at any time, regardless of the declaration in the registration form.Details and rules are available in our Regulamin usługi (Terms and Conditions of Service).

Full service implementation by our authorized partner

If you don’t have the time, ability or experience in implementations, you can leave the entire e-receipts launch process in the hands of our specialized partners.

They can both launch the integration and configure the fiscal device. They will also help you adjust the functionalities to your individual needs. Our partners can also execute dedicated integrations via API.

To use the implementation service, indicate this in the registration form or write to us at pomoc@eparagony.pl.

Then we will contact you with the partner, with whom you will discuss the scope of implementation and pricing.

Implementation of e-receipts

2-step e-receipt implementation process.

Launch e-receipts yourself or with our help. As you prefer.